Spingranny Responsible Gambling
Gambling is entertainment. This page sets out the tools built into your Spingranny account, the external organisations you can contact for independent support, and how to reach us directly if you need your account restricted or closed. Spingranny operates under a licence issued by the Gaming Board of Anjouan, Union of the Comoros (licence ALSI-202408027-FI2, held by Ceshiroza SRL).
Our commitment
Spingranny is licensed by the Gaming Board of Anjouan, Union of the Comoros. Our published player protection measures include minimum age enforcement at 18, identity verification before any withdrawal is processed, and a documented anti-fraud programme. Spingranny does not hold a UK Gambling Commission licence and is not integrated with GAMSTOP; UK residents seeking a self-exclusion scheme covering multiple operators should contact GAMSTOP directly at gamstop.co.uk.
Tools available
Several controls are available directly inside your account, without contacting support.
- Deposit limits: set a daily, weekly or monthly cap from the personal settings section of the cashier. A reduction takes effect immediately; an increase is subject to a cooling-off period.
- Loss limits: restrict how much you can lose over a defined period, set in the Gambling Limits section of your account.
- Access-period limits: restrict how long you can access your account within a given period, also managed in Gambling Limits.
- Cool-off periods: temporarily suspend your account for a defined period from the same section.
- Self-exclusion: triggered directly from your profile with immediate effect. Your account is closed and blocked at once. No support request is needed.
Note that deposit limits cannot currently be enforced on cryptocurrency deposits. If you use crypto and want a hard spending cap, contact us and we will discuss the options available.
Signs to watch for
These patterns can indicate that gambling has moved outside its intended role.
- Chasing losses by placing further bets to recover money already lost.
- Spending more time or money gambling than you planned before a session started.
- Gambling affecting time with family, friends or work commitments.
- Borrowing money, or using funds set aside for bills or essentials, to gamble.
- Feeling restless, irritable or preoccupied when not gambling.
- Concealing how much time or money you spend on gambling from people close to you.
Where to get help
The following organisations offer free, confidential support.
- GamCare: gamcare.org.uk, helpline 0808 8020 133
- BeGambleAware: begambleaware.org, helpline 0808 8020 133
- Gamblers Anonymous: gamblersanonymous.org.uk
- GAMSTOP (multi-operator self-exclusion for UK-licensed sites): gamstop.co.uk
All four are independent of Spingranny. Contacting them does not affect your account with us unless you choose to act on their advice.
Contact us
To request self-exclusion, set a limit, or ask any question about your account controls, reach our support team via live chat (available 24/7) or by email at [email protected] . For account closure specifically, you can also write to [email protected] . Self-exclusion triggered from your profile takes effect immediately without any wait; if you contact support instead, the request is handled as a priority.